StadiumFM, an event management specialist, has secured a contract with Merseyrail to support train passengers across one of the busiest networks in the UK as extensive platform work takes place.
The work will include both station and line closures, and Stadium FM staff will be on-hand to direct and assist passengers onto rail replacement bus services, provide timetable and general assistance, and help passengers with luggage.
The company will be working across the whole network of stations in preparation for the arrival of the new train fleet in 2020.
StadiumFM specialises in providing stewards and event support at both large and small-scale events ranging from festivals and music concerts to football matches and other high-profile sporting events.
Current staff members will be used, and the contract may also create a number of new jobs for local people as the work progresses.
David McAtamney, Managing Director of StadiumFM, said: “We are highly experienced in managing large crowds and will be working with Merseyrail to ensure that customers continue to have a smooth journey while the work takes place.
“This is our first contract in this industry sector which gives us a great opportunity to demonstrate our expertise in providing excellent customer service to large numbers of people, which we have been doing for almost a decade.
“We invest in comprehensive training for all of our staff to give them the skills to deliver an excellent service.
“At peak times in the central stations there will be a minimum of 24 StadiumFM colleagues on-hand to assist rail passengers to ensure they have an excellent onward journey.”
Andy Heath, Managing Director of Merseyrail, said: “We are very pleased to award the contract to StadiumFM. Our main focus throughout the work is our passengers, and StadiumFM share our values in providing exemplary customer service which they have demonstrated at countless events across the UK and overseas.
“Working with StadiumFM, we will strive to make journeys as smooth as possible throughout the duration of the work as we prepare for our new trains.”
