Pareto FM were appointed in early 2023 to deliver hard services to Fletchers Group, one of the UK’s leading personal injury legal firms. The contract originally saw Pareto deliver all associated compliance and engineering services across Fletchers' northern UK property portfolio.

Pareto reports that the rapid growth and success of the partnership has led to the implementation of a full FM Package significantly increasing the contract value.

Fletchers is one of the UK’s leading medical negligence and personal injury firms specialising in serious injury, medical negligence law and motorbike accidents. The firm has over 800 team members, based across its sites, with its headquarters in Manchester and offices in Southport, Leeds and Liverpool. Although the business has grown substantially over the past 35 years, one thing has remained constant – the determination and passion to serve its clients and secure the best possible outcome for their cases. Putting clients first and at the heart of everything they do is what has kept Fletchers out in front since its inception and it’s what will keep them there for the foreseeable future.

Jay McGregor, Facilities Manager, Fletchers Group, commented: “We are a growing legal company with ambitious plans to expand across the UK. When we awarded the contract to Pareto, it was because we wanted a service provider that could come with us on our journey and that was agile enough to adapt with us. In Pareto we have achieved this, and they have already assisted us way beyond the base contract delivery. Growing the contract to incorporate hard and soft FM was the natural next step and we look forward to continued growth across the partnership.”

Chris Barnes, Account Director, added: “We were delighted to be partnering with Fletchers Group which solidified our growing position as a service provider in the legal services sector. We value the synergies of our company cultures and the joint approach to enable us to move the contract to provide a full FM Package. We look forward to the continuation of this successful relationship.”