The Imperial War Museum has awarded a 26-month hard services contract to Atalian Servest. The deal is said to be worth around £2.2m and is separate from the deal the company won in November 2016.

This new agreement includes the internal and external maintenance of IWM’s buildings and fabric, plumbing, electricity, planned preventive maintenance (PPM) and reactive maintenance across five major sites in Duxford, London, and Manchester. The sites comprise Churchill War Rooms in Whitehall, HMS Belfast moored on the River Thames, the main IWM museum in Lambeth, an ex-RAF airfield at Duxford of WW1 vintage and a modern museum in Salford Quays, Manchester. Nineteen employees have TUPE’d over to Atalian Servest from the previous contractor.

Atalian believes its dedicated and flexible account management, a transparent cost structure and a solutions-based approach were key to securing the hard services contract with IWM. The provider says it has been pivotal in managing other development projects for IWM including the refurbishment of new exhibition spaces and transforming back-of-house areas into meeting spaces.

Paul Brooks, Head of FM & Capital Projects at IWM said: “It has been a pleasure developing the hard services contract with Atalian Servest to meet IWM’s requirements. The open book approach and positive attitude has been a welcome feature of the negotiations, mobilisation and subsequent regularising of the service delivery. Whilst it is relatively early days in the contract, there has already been a positive impact felt, with improved reactive and planned maintenance across all the sites, coupled with transparent and informative reporting.”