JLL has been re-appointed to run global facilities management (FM) operations for banking and financial services firm HSBC until 2024. The agreement spans the bank’s global real estate portfolio across 4,000 locations. This is the second extension to the original five-year agreement signed in 2013 and is also the largest global FM outsourcing mandate in the financial services industry.

Neil Murray, Global CEO, Corporate Solutions, JLL, said: “Businesses are realising the potential for workplaces and real estate portfolios to help address broader business objectives, such as talent attraction, customer experience, employee productivity, financial performance and environmental sustainability. FM plays a critical role in any enterprise’s portfolio. We are very pleased to partner with our client to manage risk and create efficiencies to support their strategy and achieve operational sustainability goals.”

Chris Kiernan, Executive MD – Europe Accounts, Corporate Solutions, JLL, added: “Over the last six years, we have worked in partnership with our client to reduce operating and energy costs, while ensuring HSBC’s employees and customers are safe and comfortable. This gives us confidence that we have the team, the data and the processes to help our client meet its business goals.”