Gravity Business Solutions has launched Gravity Workplace to optimise workplace processes and create a positive customer experience.
The software is a CXMS (Customer Experience Management System) uniquely founded upon a combination of CRM (Customer Relationship Management) and IWMS (Integrated Workplace Management Systems) principles.
Gravity Workplace allows companies to better understand and manage their customer organisations; ensuring all touchpoints are with the right people, at the right time, with the right information. Gravity works on a connected, modular system, giving users the opportunity to tap into and regularly adjust the work processes required to match their unique business requirements.
Gravity addresses:
- Poor internal communications.
- Missed call backs.
- Difficulty in finding up to date customer information.
- Lost or unfulfilled orders.
- Aged or incomplete support requests.
- Poor resource and project management.
The difference? Gravity focusses on value rather than functionality. Whatever subscription level is purchased, clients have access to all the functionality Gravity has to offer. Gravity also a ‘no tie-in policy’ which means you can cancel your subscription at any time.
Gravity Workplace was built from the ground up with the customer relationship experience placed at the very centre of our solution. Finding new partners is a hard and often painful road, so we believe in helping organisations to walk the path of nurturing and expanding the customer relationships that they already have. Our Account management software facilitates customer information sharing across organisations. We consider clients, suppliers, contractors and employees as equally important. Generating positive experiences allows for a much higher chance they will want to build a lasting relationship.
Email: Luke Bolt, Director: info@gravity-workplace.com
