A new online Self-screening Bot has been launched to help businesses manage visitors’ and customers’ safety more easily, before any face-to-face activity takes place.
Launched by outsourced communication provider Moneypenny, the new tool is available to companies across a range of sectors including hair and beauty, leisure and hospitality. The bot has three core functions, all of which can be customised easily.
Firstly, it captures contact details securely in one place to enable track and trace should a business be exposed. It also communicates any on-site policies, such as the use of face coverings or handwashing on arrival and gains the visitors’ consent. Finally, it asks users a series of health-related questions to check clients or customers are in good health before they visit.
Self-screening Bot will ascertain whether any one is self-isolating, has any COVID-19 symptoms, has come into contact with anyone who has or is suspected of having the virus or if they feel unwell.
This is the latest innovation to help organisations remain efficient and operational during the COVID-19 pandemic from Moneypenny, which also offers telephone answering and live chat solutions.
Joanna Swash, Chief Executive Officer of Moneypenny, which handles more than 15 million customer contacts each year, said: “We’ve developed this tool specifically to offer extra reassurance and give confidence to business owners as they begin on their road to recovery.
“By using the bot, companies can ensure that all parties are symptom-free before they come into contact with each other, and can rest assured that they’ve done as much as possible to protect their customers and clients without juggling a messy paper trail and clunky forms.”
Swash added: “This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the economy thrive again. With an incredibly simple set up that takes less than 24 hours and no long-term contracts, we expect Self-screening Bot to be a very welcome tool for UK businesses.”
Users can choose to integrate the bot into their online booking system, or simply share a link to a brand-customised page which hosts the bot. Businesses access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire to their chosen email address/es. It is also possible to escalate chats (based on the answers provided) to either their own in-house staff, or to a Moneypenny receptionist, for an additional cost.
