Incentive FM has been awarded a three-year contract to manage the soft services across the 118,000 sq ft Wembley Central Shopping Centre. 

The shopping centre includes 25 retail units, three residential blocks, and a car park. One of the first tasks for Incentive FM was to upgrade security infrastructure to a digital platform and embed sustainable cleaning and security protocols across the sites. The series of upgrades were key to Incentive FM winning the contract supplied by the Centre’s property managers, Fidum Property Management.  

Glenn Wilson, Director of Retail & Distribution at Incentive FM, said: “Our specialist is now leading a team of 11 across the site, and we’re proud to call Wembley Central a partner, not just a client. After winning the contract, we mobilised the operation in just ten days, which is no easy task in the current climate. We’re looking forward to delivering industry-leading solutions for the next three years and beyond.” 

Simon Marshall, Director at Fidum, said: “Incentive FM have a strong reputation for innovation and sustainable solutions in facilities management. We wanted to up our game to that regard, and Incentive FM have already started to deliver. It’s fantastic to partner with such a well-respected market-leader, and it’ll no doubt enhance our customer experience, and streamline operations for those working across the site.”