Incentive FM has been awarded a contract by British Land to provide a range of soft FM services across three of its shopping centres. 

The deal covers Ealing Broadway in London, Beaumont Shopping Centre in Leicester, and Crown Wharf Retail Park in Walsall.  British Land has also renewed Incentive’s contracts to provide similar services at Whiteley Shopping Centre in Hampshire and the Old Market in Hereford. 

Under the terms of the three-year deal for each site, Incentive FM will be responsible for ensuring the centres are secure, safe, and clean as well as providing customer services, front of house, and car park services. Over 110 staff will be mobilised across all five locations where the teams will be using the latest equipment, technology, and other systems coupled with best in class development training to develop and enhance the quality of service delivery.

Richard Nield, Head of Retail Operations at British Land, said: “The successful relationship we have built up with Incentive at Whiteley and Old Market Shopping Centres, along with other retail locations over the last three years made them an obvious choice to award three more contracts. They were undoubtedly our preferred partners of choice for this contract.”

Glenn Wilson, Operations Director at Incentive FM, said: “We look forward to continuing to support British Land with our added value and partnership approach. Our portfolio of shopping centres and retail parks now stretches the length and breadth of the country from Inverness Shopping Park in Scotland to Drakes Circus, Plymouth in the South, bringing us to over 40 sites in the UK.”