AI-driven real estate management platform, askporter, has successfully completed the proof of concept (POC) stage in its partnership with Legal & General Affordable Homes (LGAH). This partnership marks a significant leap towards transforming the customer service landscape of affordable housing management.
askporter’s AI messaging platform was integrated with LGAH’s bespoke customer portal Brolly, across various developments and acted as the primary customer contact, efficiently triaging calls with residents and ensuring a streamlined process within the LGAH ecosystem. The POC successfully showcased the robust capabilities of askporter within its repairs and maintenance module.
This collaboration between askporter and LGAH is designed to address some of the most prevalent pain points in affordable housing management, namely tracking, analysing, and managing defect and repair issues. askporter’s commitment to maintaining 100% data integrity between its platform and Brolly, ensures a reduction in failed first-time fix visits, which were previously caused by the misdiagnosis of issues and at the same time, solves the issue of capturing resident availability for contractor visits using an embedded, automated chat.
“Our collaboration with Legal & General Affordable Homes is not just about technology integration; it is about solving real-world challenges for registered providers,” says Till Eichenauer, Managing Director at askporter. “With our AI assistant we are driving improvements in efficiency and customer satisfaction for LGAH, which shows our commitment to redefining property and facilities management operations.”
Going forward, askporter is looking to roll out its solution across more sites with LGAH. The success of the POC at this scale has the potential to revolutionise customer experience for affordable housing management for the better.
"We’ve boosted our customer portal Brolly with askporter’s AI capability to help customers self-resolve issues via guided videos, and when a visit is needed, allocate work to the relevant provider easily and efficiently. Delivering a great customer experience is a priority for us, and adding AI to our arsenal was a natural progression in that direction”, says Karen Heaney, Director of Investment and Compliance, Legal & General Affordable Homes.
