Facilities management provider Samsic.uk has launched a bespoke mobile app to streamline the company’s client and employee communications and processes.
The app, branded Samsic One, has been created with the aim of transforming the approach to client and employee engagement, so that all essential information and functions can be accessed from one place.
Samsic has collaborated with PropTech developer Cureoscity to create the new app which is available to download now on Google Play and Apple’s App Store.
Clients will be able to utilise different functionalities of the app, depending on who they are and what they need to do.
Some of Samsic One’s client-facing integrations include:
- ECat, a cloud-based quality management tool giving clients live access to auditing dashboards.
- Infogrid, which gives clients access to live information on footfall within specific areas of their buildings in order to create a reactive and dynamic cleaning solution.
- Access Workspace, a cloud-based system that integrates data for payments and invoicing across the business into one space.
Samsic employees can also access up-to-date information, ranging from employee benefits and corporate news to the latest government advice on Covid-19 and new career opportunities, whilst Samsic’s UK clients can access status and performance reports and up-to-the-minute details on their contracts and respectives sites.
The app includes contract management software with integrated accounts and payroll, which has been designed specifically for security, cleaning and facilities management businesses.
To ensure the service Samsic offers to both clients and employees is industry-leading at all times, Samsic One also has the ability to send anonymous polls to all users or a specific group.
The single poll questions are a quick way to get an overall sense of feedback or a more in depth look at a specific area for improvement.
Samsic UK employs over 3,000 personnel to provide cleaning, security and related services from 12 regional offices to over 1,700 sites on behalf of 750 organisations. London sites are serviced by premium brand provider, JPC by Samsic.
The security of the app has been fundamental to its development. Employees accessing the platform complete two-step verification checks when downloading and registering, and photo ID within the app visually authenticates employees’ identity before enabling access.
John Conry Jnr, JPC by Samsic managing director and Samsic One project lead, said: “We’re proud to be paving the way for enabling seamless, real-time communication between building service provider clients and employees. Samsic One significantly boosts the interconnectedness of our administration with remote site workers, their managers and clients.”
Aimee Rootes, Cureoscity COO, added: “The Samsic One app fundamentally enhances the relationship between company, clients and remote employees by offering a single touchpoint to access all HR functions and streamline workflows for all teams vested in the provision of services to site.
“Samsic’s drive for offering best in class employee experience has underpinned this project. It’s been a pleasure to work with such a forward-thinking organisation and we look forward to further collaboration over the years to come.”
