Mitie Group plc has been awarded the facilities management services contract at Heathrow Terminal 5 following a competitive tender, arising from the liquidation of Carillion. The contract includes cleaning, maintenance, engineering services and pest control. Mitie has secured jobs for more than 350 people who will now work for Mitie, with over 260 permanent members of staff being TUPE'd across from Carillion.
As the UK's busiest airport, Heathrow welcomes over 200,000 passengers every day and handles 1,300 flights in any 24-hour period. Opened in 2008, Terminal 5 is the main hub for British Airways boasting a floorspace of more than 360,000 square meters as well as more than 100 shops and restaurants.
The Mitie team will provide flexible, round the clock cover to ensure passenger comfort, maintain a safe environment and improve quality standards. The terminal will also benefit from Mitie's Connected Workspace technology to enhance passenger experience by using data analytics and understanding passenger movements in Terminal 5.
Mitie has a strong relationship with Heathrow and now provides extensive services to four of the top five airports in the UK.
Phil Bentley, CEO of Mitie said: "Working in partnership with Heathrow Airport, the team have worked incredibly hard to mobilise this contract in a short space of time, offering a seamless service for passengers, and job security to ex-Carillion colleagues during an uncertain time."
